+1 8447633343
Shipping policy
Welcome to Relax Edge!
At Relax Edge, we believe that relaxation should be effortless, and that starts with a smooth and straightforward shipping experience. Here’s everything you need to know about getting your relaxation essentials delivered to your doorstep.
ORDER CONFIRMATION
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorized your credit card for the purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.
ORDER SHIPMENT
In stock orders ship within 1-3 business days from the date of your order and will be delivered in 1-6 business days after shipment. Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at support@relaxedge.com.
Large items, such as saunas, etc., ship via freight and require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should REFUSE the package and make note of it on the delivery receipt. If your item(s) do arrive damaged, please contact us immediately and send photos to support@relaxedge.com. We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
Shipping Methods & Costs:
- Handling time (Days): 1-3 Business days. (Monday-Friday)
- Transit time (Days): 1-4 Business days. (Monday-Friday)
- Order Cut Off:- 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
- We offer Free Shipping All Orders
Total Delivery Time:-
Estimated delivery time based on customer locations
All destinations: 2-7 business days
Tracking Your Order
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your shipment and stay updated on its progress.
Delivery Issues
If your package is lost, damaged, or if you have any concerns about your delivery, please contact our customer support team at support@relaxedge.com.com or call us at +1-8447633343. We’re here to help resolve any issues and ensure your complete satisfaction.
Returns and Exchanges
If you need to return or exchange an item, please refer to our Return Policy for detailed instructions on how to process returns and exchanges.
Contact Us:
Have questions about shipping? Feel free to reach out to us at.
Business Address -
3161 State Rd,
Suite H,
Bensalem, Pennsylvania,19020,
United States
Monday -Friday 8:30am-5:30pm Eastern
Phone - +1-8447633343
Email - support@relaxedge.com
