+1 8447633343
FAQ
1. What is RelaxEdge?
RelaxEdge is a premier online destination for high-quality relaxation and wellness products. We offer a curated selection of tools, comfort solutions, and wellness products designed to help you unwind, de-stress, and enhance your overall well-being.
2. How can I contact RelaxEdge?
You can reach our customer service team via email at support@relaxedge.com or through our contact form on the website. We’re here to assist you with any questions or concerns you may have.
3. Where is RelaxEdge located?
RelaxEdge is an online retailer, so we operate primarily through our website. Our headquarters are based in Business Address - 3161 State Rd, Ste, H, Bensalem, Pa, 19020, United States but we serve customers nationwide.
Ordering and Shipping
4. How do I place an order?
To place an order, simply browse our product catalog, select the items you wish to purchase, and add them to your cart. When you’re ready, proceed to checkout, enter your shipping information, and complete your payment. You’ll receive a confirmation email once your order is processed.
5. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and other secure payment options.
6. How much does shipping cost?
Shipping costs vary based on the weight of your order and your location. Shipping fees will be calculated at checkout, and you’ll be able to review them before finalizing your purchase.
7. How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Standard shipping times vary depending on your location, but most orders arrive within 2-9 business days. Expedited shipping options are available at checkout for faster delivery.
8. Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.
Returns and Exchanges
9. What is your return policy?
We offer a 30-day return policy for most items. If you’re not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. The item must be in its original condition and packaging. Some exclusions apply, including custom or personalized items.
10. How do I return an item?
To return an item, please contact our customer service team for instructions and a return authorization. Once you have the authorization, package the item securely, include the return form, and send it to the address provided. Return shipping costs may apply.
11. How long does it take to process a return?
Returns are typically processed within 7-10 business days of receiving the item. You will receive a refund to your original payment method once the return is processed.
Product Information
12. How do I know which product is right for me?
If you need assistance choosing the right product, our website includes detailed product descriptions and specifications to help you make an informed decision. Additionally, our customer service team is available to answer any questions and provide personalized recommendations.
13. Are your products covered by a warranty?
Many of our products come with manufacturer warranties. Please check the product description for specific warranty information. If you encounter any issues with your purchase, contact our customer service team for assistance.
14. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase gift cards directly from our website and use them towards any product in our store.
Account and Security
15. Do I need to create an account to make a purchase?
No, you can make a purchase as a guest. However, creating an account can make future shopping easier by saving your information and order history.
16. Is my personal information secure?
Yes, we take your privacy and security seriously. Our website uses encryption and secure payment methods to protect your personal and financial information. For more details, please refer to our Privacy Policy.
17. How can I update my account information?
To update your account information, log in to your account on our website and navigate to the “Account Settings” section. From there, you can edit your personal details, shipping address, and payment methods.
Additional Support
18. How can I provide feedback or leave a review?
We welcome your feedback and encourage you to leave a review on our website or social media channels. Your input helps us improve and serve you better.
19. Do you have a newsletter?
Yes! You can subscribe to our newsletter for updates on new products, special promotions, and wellness tips. Sign up at the bottom of our website or during the checkout process.
20. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We can make changes to your order as long as it has not yet been processed or shipped.
Contact Us
Business Address -
3161 State Rd,
Suite H,
Bensalem, Pennsylvania,19020,
United States
Monday -Friday 8:30am-5:30pm Eastern
Phone - +1-8447633343
Email - support@relaxedge.com
